Facilities and Services Division
FAQs – Security related questions
What do I do in an emergency?
If the emergency is of a life threatening nature dial 0-000 from campus phones or 112 from any mobile phone and state the nature of the emergency. Your call will be transferred to the appropriate trained emergency operator.
Then call ANU Security ext.52249 (or 6125 2249 from a mobile). Note for security purposes all calls to ANU Security are recorded.
I work late at night, what should I do about my safety?
If possible park your vehicle in an area that is close to your building that is well lit once night falls. If you feel concerned about walking to your vehicle at the end of the day call ANU Security and request an escort to your vehicle.
ANU Security 6125 2249. Note for security purposes all calls to ANU Security are recorded. You can also catch the UniSafe Bus during term time www.anu.edu.au/facilities/security/unisafe/safety_bus.html
What should I do if I have been assaulted?
As assault is a criminal matter you should contact the Police (6256 7777) as soon as possible. If the assault has occurred on campus you should also notify ANU Security (6125 2249) of the incident. Note for security purposes all calls to ANU Security are recorded.
I have injured myself. What do I do?
Most buildings have a First Aid Officer system in place so contact the First Aid Officer and they will be able to assist you. If you can’t contact a First Aid Officer contact ANU Security (6125 2249) as all ANU Security Officers are trained in first aid and can provide assistance as required 24hrs a day 365 days a year. Not for security purposes all calls to ANU Security are recorded.
I need help and I am stressed out. What should I do?
If you are a student contact the student advisor/councilor at the Student Association, If you are a staff member contact Adviser to Staff, ANU Counselling center or your doctor and make an appointment to talk to someone. If you feel you are in a crisis situation you can call Life Line on – 13 11 14, 24 hrs a day. Additional information can be found at:
Is the Campus a safe place?
The Campus comparatively speaking is a safe campus compared to other major metropolitan Campuses. The ANU has introduced a number of initiatives to increase the safety of persons using the Campus these include UNISAFE, UNISAFEGUARD Patrols, 24 hr uniformed security coverage, CCTV, UNISAFE Bus service. Additional information can be found at:
How can I make my office more secure?
By locking your office windows and doors when you are not in the office and closing your blinds/curtains is the best rule to apply. This can greatly decrease the likelihood of you becoming a victim of opportunistic theft. Do not leave valuable items unattended.
What do I do if a fire alarm goes off?
Follow the directions of the fire wardens and evacuate the building as directed “If in doubt get out “ if there is smoke in the building “Get down low and Go! Go! Go!”
When and how can I contact Security?
ANU Security is able to be contacted 24 hrs a day 365 days a year. Dial 6125 2249 or email email@example.com Note for security purposes all calls to ANU Security are recorded.
Is it true that the Police cannot come onto campus?
No. This is not true. The Police can come onto campus and enforce any breaches of the law including driving offences, drug offences and offences against persons. There is no special treatment/considerations given to ANU staff or students.
What is a “lighted path map”?
This is a map that is produced annually by the ANU Security section and UniSafe it identifies the best lit walking paths around campus at night. Maps are available from ANU Security.
Do I have to wear a bicycle helmet when riding on campus?
It is a requirement that you wear an approved bicycle helmet while riding a bicycle on campus as the ANU Parking and Traffic Statute 2007 encompasses the Australian Road Rules Act 2000.
How can I stop people from breaking into my vehicle?
You may not be able to stop this from occurring however you reduce the likelihood by following this simple guide. Do not leave any valuables in your vehicle; if you do need to leave valuables in your vehicle place them out of sight. By following this simple guide you may discourage offenders from breaking into your vehicle. Always report suspicious activity as soon as possible to ANU Security (6125 2249) or the Police (6256 7777). Note for security purposes all calls to ANU Security are recorded.
What can I do to make the ANU Campus a safer place?
Be observant and report any suspicious activity to ANU Security as soon as possible.
Take responsibility for your own actions and make smart choices.
Why doesn’t the University provide details of criminal activity that occurs on Campus?
The University does report on these matters in a number of ways. Reports are submitted to the UNISAFE Committee and information is included in the Facilities & Services annual Risk Management Report. This information is released in a statistical format and not in a case specific or personal basis to protect the privacy of individuals.
My access card doesn't work, what do I do?
Contact ANU Security (6125 2249) and ask them to check your card details in the access control system. The Security Officer will then guide you to additional steps that may need to be taken to resolve access problems. Note for security purposes all calls to ANU Security are recorded.
I can't get into my building?
Contact ANU Security (6125 2249) and they will assist you with access if you have a problem with normal access arrangements. The Security Officer may need to contact the after hours Building Custodian to ensure they approve access to be granted to you at this time. Note for security purposes all calls to ANU Security are recorded.
How do I obtain a Cardax access card?
Cardax Access cards for students should be coordinated via Student & Academic Services, and for staff via departmental administrators.
Can I park my vehicle on the grass if I can’t find a parking spot?
No. Parking in areas other than a designated car park or road where parking is permitted is an offence under the ANU Parking and Traffic Statute 2007. You could be issued with an infringement notice if you were to park on the grass or landscape.
Do I need to carry my student or staff card on campus?
Your student card is a very important form of identification whilst studying at or moving around ANU and it is best to carry your card at all times as it will assist you to confirm you are a current student of the University.
I have lost something, did you find it?
If you have lost an item on the ANU campus contact ANU Security (6125 2249) as they are the coordination point for all lost or found property on campus. Additional information can be found at; www.anu.edu.au/facilities/other/lost_and_found.html Note for security purposes all calls to ANU Security are recorded.
Can I eat and drink in a teaching area or an Info Commons?
No. There are designated breakout areas/tea rooms/meals rooms in all buildings. Eating and drinking in teaching rooms and computer labs is not permitted.
Who do I report a theft to?
All thefts should be reported to the Police (AFP on 6256 7777) and to ANU Security (6125 2249) if the theft has occurred on the ANU campus or if ANU property has been stolen. Note for security purposes all calls to ANU Security are recorded.
Can I protect my vehicle from theft?
Two simple ways vehicles may be given some protection from theft is by fitting an engine immobiliser and or a car alarm system.
How do I get an escort to my car or ANU campus residence?
Contact ANU Security (6125 2249) and they will arrange for either an ANU Security Officer or an UNISAFEGUARD Patrol Officer to meet you at your location and provide you with the escort on campus or to Fenner Hall. Note for security purposes all calls to ANU Security are recorded.
I have seen someone behaving really strangely. What do I do?
Contact ANU Security (6125 2249) and inform them of your concerns. They will assess the information you give them and dispatch an Officer to investigate should the situation warrant investigation. Note for security purposes all calls to ANU Security are recorded.
I have lost my student/staff card?
Notify ANU Security (6125 2249) as soon as possible as this will enable ANU Security to de-authorise the card and will prevent other persons using it to access buildings or areas on campus. Then contact Student & Academic Services or your departmental administrator to arrange for a new card to be produced. Note for security purposes all calls to ANU Security are recorded.
How long does the ANU Security keep lost property that is handed in?
Property that is handed into ANU Security is kept for 3 months and then disposed of to charity or destroyed. If a passport is handed in it is taken directly to the City Police station and processed via their system.
Someone has sent me an offensive email?
Do not delete the email or send it on to anyone; contact your local IT support officer, DOI (x59666) help desk and notify your supervisor.
My neighbour is making too much noise?Approach your neighbour in the Hall or College and ask them to quieten down as the noise is disturbing you. If this doesn’t work first contact the Duty Warden/Resident Tutor/Senior Resident they may be able to resolve the problem for you or contact ANU Security for assistance 61252249. Note for security purposes all calls to ANU Security are recorded.
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